產品召回通告
產品 : JHE 雙拉繩掛牆扇
產品型號 : FW40-A4 (JH)
本公司特此通知, 旗下品牌JHE的掛牆扇 (型號: FW40-A4 (JH)) 經檢測後發現其中一個批次(序號0810Q10401至0810Q11400)在生產時有瑕疵，在長時間使用後，內部組件有可能出現故障情況而引致潛在觸電風險。
上述產品，目前未接獲任何人員受傷或財產損失事故，JHE其他批次掛牆扇及其他產品，不受此次產品召回影響。為確保產品安全，本公司決定回收產品，並作出全數退款或換貨安排，詳情如下：
產品 : JHE 雙拉繩掛牆扇
產品型號 : FW40-A4 (JH)
機身序號 : 0810Q10401 – 0810Q11400。
顧客如已購買上述機身序號的掛牆扇，請市民立即停用，及盡快聯絡本公司，或到下列地址安排退款或換貨，退款時必須出示有效及清晰正本發票。
本公司非常重視為消費者提供安全產品的承諾，故實行此批次產品召回。
不便之處，敬請原諒。
- 電話查詢熱線: 2116-0451 / 2422-1565 (Whatsapp: 6279-1741)
- 辦公時間:
- 星期一至五：早上10:00至下午1:00 / 下午2:00至下午5:00
- 星期六：早上9:00至下午12:30
- 星期日及公眾假期休息
- 服務地點: 客戶服務中心 – 地址為 新界葵涌禾塘咀街31-39號香港毛紡工業大廈2104室
萬利嘉實業有限公司
Product Recall Notice
Product: JHE Dual Pull-Cord Wall Fan
Model Number: FW40-A4 (JH)
This is to inform you that manufacturing defects were found on the components of affected production batches of JHE brand wall mounted fan (Model: FW40-A4 (JH), Serial Numbers: 0810Q10401 – 0810Q11400) after testing. The components of the wall mounted fans may become faulty after prolonged use, thus posing potential electrical shock hazard.
To date, there have been no reports of injuries or property damage related to this issue. Other batches of JHE wall fans and products are not affected by this recall.
To ensure product safety, we have decided to recall the affected products and offer a full refund or replacement. Details are as follows:
Product: JHE Dual Pull-Cord Wall Fan
Model Number: FW40-A4 (JH)
Serial Numbers: 0810Q10401 – 0810Q11400
Customers who have purchased a wall mounted fan with the above serial numbers should immediately stop using it. Please contact our company as soon as possible or you may visit the address below to arrange a refund or replacement. A valid and legible original invoice must be presented for refund processing.
We highly value our commitment to providing safe products to consumers and sincerely apologize for any inconvenience caused.
- Hotline: 2116-0451 / 2422-1565 (WhatsApp: 6279-1741)
- Business Hours:
○ Monday to Friday: 10:00 AM – 1:00 PM / 2:00 PM – 5:00 PM
○ Saturday: 9:00 AM – 12:30 PM
○ Closed on Sundays and public holidays - Service Location: Customer Service Center – Room 2104, Hong Kong Worsted Mills Industrial Building, 31-39 Wo Tong Tsui Street, Kwai Chung, New Territories
Many Profit Industrial Limited